We wholeheartedly subscribe to these professional values:
Professionalism: We pride ourselves in our knowledge, creativity, service, and business conduct.
Selection: There are literally thousands of products on the market. It can be very confusing. While offering a good variety, we represent only those products with the best quality for the dollar within their respective quality grades. We have organized ourselves into a buying group to assure you with best value in kitchen and bath products.
Function: “Form Follows Function” is a wise principle. Our designs and advice adhere to it.
Details: “The Devil is in the Details” of the design concept, floor plan, specifications, consultations, ordering procedures and installation. Controlling them eliminates oversights, delays, disappointments and extra costs.
Value: Helping you get the most out of your investment dollar is why we belong to the SEN Design Group. We also know the breadth and quality of our services will save you thousands of dollars in mistakes, re-orders, and callbacks.
Communication: The burden of communication—on the details of the design, terms of the agreement, conditions of the warranty, expected delivery dates, changes in schedule and expectations rests with us.
Personal Touch: Having a kitchen or bath done is a long and complex process—like giving birth. We serve as your personal “coach” from beginning to end. You won’t experience any of the distant, disjointed, or impersonal feelings common with Home Centers or National Design Center chains.
Courtesy: You will receive it from us. Our friendliness and care are things we expect you to miss the most when our work is finished.
Quality: We are sticklers for good quality in product and workmanship. It means enduring value over time. If we can’t live with something, it will be corrected before you even ask. Honesty: There’s no room for false or misleading statements in our organization. You will always get the truth—even if a mistake makes us look bad.
Trust: We believe in delivering what we promise—no surprises—and treating your home and project as if it was our own.
Continuous Training: We are committed to continuing education in product knowledge, advance design and installation techniques, and business management practices so we may furnish the industry’s best, state-of-the-art client services.